Delta will assign a Quality Control Representative to *****, who answers directly to the President, David Korn, and who operates independently of the Operations Department. This representative is concerned solely with the quality of the work and client satisfaction.
Your representative would visit the ***** facilities one time per month, to inspect and ensure that Delta is exceeding your expectations, using our inspection software, Cleantelligent, to monitor and track key performance indicators. Cleantelligent is the industry’s premier tool for Quality Control Inspections. ***** is encouraged to accompany your representative during these inspections so they are aware of what Quality Control is looking for and to give your representative an opportunity to learn of any special concerns that ***** may have.
Both the Regional District Manager and the Director of Operations would also do weekly and bi-monthly visits. All visitation reports are given to the President, David Korn for review.