Training for Cleaning
The training process begins at the site supervision level. Once the service process has been established, District Management and Site Supervision meet to focus on the following key elements:
- Building layout, security and safety
- The Service Process; staffing, systems for cleaning the building and the prioritized requirements for each area
- Understanding the needs and expectations of the customer
- Communication with the customer
- Empowerment – the ability to make decisions
After completing the required employment qualifications process, general and specialized task cleaners are instructed as to their specific functions, and their goals for productivity by both the District Management and Site Supervision Departments. The Employee is then assigned to an area to familiarize them with the specific service process for that zone. By making the cleaner a specialist in a given area, the employee increases his or her knowledge of the service function for that area. At this point, the cleaner becomes a source of valuable input for evaluating the process in that zone. If a problem develops in the area, it is identified and corrected by providing additional training, or by changing the process. This is accomplished using input from the cleaner in conjunction with the measurement phase.
All of Delta’s employees receive extensive on-site training coupled with a detailed description of their responsibilities. Key personnel receive pre-training at other facilities.
Supervision maintains nightly communications and interaction with cleaning personnel to check the work that has been performed, and to obtain progress reports.
The supervisor is trained to take an active role in the decision making process; it allows them to better understand the customer’s needs. Good communication between the Supervisor and the Employee facilitates an accurate collection of information, so that the supervisor may best meet the needs of the client.